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Marina 28 Oct Coastlines to Canals - Barcelona To Venice. Nautica 28 Oct MSC Cruises. Italy, France, Spain. MSC Seaview 28 Oct Carnival Cruise Lines. Eastern Caribbean from Port Canaveral. My confirmation email came thro lots of mistakes and no gratuities paid etc. I wasn't told about extras or on board extras spending in fact he didn't tell me anything about the cruise at all.
I emailed them , no reply phoned several times on weekend and today. Had a call back from the guy who sold me the cruise , and told me I should have asked for tips to be included and because I didn't pay upfront I have to go to dinner every night at 8pm! I told him the shows start at this time so it's not really going to work for us as a family. He bluntly told me to contact customer services if I had any complaints and put the phone down!
I'm very upset at this behaviour and waiting for a reply from customer services. I won't be using them again. I booked with cruise last year and they were excellent. Watch this space. Yes it's me again.
Had an email saying it's being looked into. Also there were no connecting cabins and Yes another lie my family and I hav been booked into dining at 9 pm not 8pm as there is no such time!
Cruises from Edinburgh (Rosyth)
All because I was lead to believe barrhead beat all quotes all in gratuities etc??? What a load of POO.
I've spoken to ROyal caribean direct and was told loads of cabins left connecting and no need to have upgraded at all. They were even cheaper with tips incl. I'm fuming to say the least. I've emailed them again and was told it will be investigated by the end of day. Mmm we will see.
I will go all the way with my complaint. It's taken me 3 years to save for this holiday of a lifetime with my boys and feel very depressed about the whole thing. Watch this next space! This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.
Profile JOIN. Log in to get trip updates and message other travelers. Any1 booked with barrhead travel?? Watch this Topic.
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